Purchase Policy

Purchase Policy

Our goal at Mountainfilm is to make your festival experience as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your passes once you get to the festival. Please take a minute to read the following:

No Refunds or Exchanges

In accordance with our Terms of Service, Mountainfilm does not offer refunds or exchanges of passes/tickets purchased. 

Picking Up Your Pass

Please read your online and email confirmation pages carefully, as they provide you with important information about retrieving your pass. Please remember to bring your Print-at-Home Referenced-Coded Ticket to Hospitality. If you can't print or don't have a printer, just take your confirmation number with you. Please be prepared to present your picture I.D.

Payment Methods

Mountainfilm accepts American Express, MasterCard, and Visa. We also accept US debit cards. Mountainfilm does not accept "Single-Use" card number security products.

Ticket Confirmation and Event Rating & Review Emails

As an integral part of your transaction with Mountainfilm, we send you via e-mail a ticket confirmation following purchase explaining how to retrieve your pass at the festival, as well as a subsequent email survey to rate-and-review the festival. Providing feedback via the survey is optional; if you do not wish to participate, just ignore or delete that email.  All survey responses will be entered into a drawing for a Palmyra Pass to the next year's festival.